Member Service Champion - Build Relationships & Cross-Sell

Consumers Credit Union; Kalamazoo (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Excellent health, dental, and vision

401(k) plan with employer match

Generous paid time off

In-house training and wellness program

Tuition reimbursement

Loan discounts

Job summary

Consumers Credit Union is seeking a proactive Member Service Center Representative (MSCR) to provide exceptional service by phone, help members with inquiries, and promote products aligned to their financial needs.

Ideal candidates are detail-oriented, personable, and able to navigate multiple software environments. The role emphasizes cross-selling and building long‑term member relationships within a supportive team.”

Qualifications

• High school diploma or equivalent.
• Excellent written and verbal communication skills.
• Knowledge of current technology and ability to navigate multiple software environments.

Responsibilities

• Provide excellent member service over the phone.
• Respond promptly to member requests and inquiries.
• Build relationships with members to grow the membership base.
• Use empathy and build rapport on each interaction.
• Listen actively to determine member needs and educate on products.

Skills

Communication skills

Attention to detail

Cross-selling

Technology proficiency

Education

High school diploma or equivalent

Job description

Consumers Credit Union is seeking a proactive Member Service Center Representative (MSCR) to provide exceptional service by phone, help members with inquiries, and promote products aligned to their financial needs.

Ideal candidates are detail-oriented, personable, and able to navigate multiple software environments. The role emphasizes cross-selling and building long‑term member relationships within a supportive team.”