Member Service Representative

Alliance Catholic Credit Union; West Bloomfield Charter Township (MI); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

401k plan

Life insurance

AD&D coverage

Disability insurance

FSA

Tuition reimbursement

Paid time off

Paid holidays

Job summary

Alliance Catholic Credit Union is seeking an experienced Member Service Representative (MSR) to join a fast-paced team reporting to the Branch Manager. You will assist members with account openings, IRAs, loan applications, and automated services while identifying solutions to meet financial goals.

The role requires strong customer service, excellent communication, and teamwork. A high school diploma or higher is preferred, with 3–5 years of teller or related experience.

Qualifications

• High school diploma, associate degree or higher.
• 3–5 years of credit union teller or customer service experience.
• Strong verbal and written communication skills.

Responsibilities

• Assist members in achieving financial goals by identifying product and service solutions.
• Consult on opening accounts, IRAs, loan applications, and automated services.
• Promote referrals to strengthen member relationships.

Skills

Customer service

Verbal communication

Written communication

Teamwork

Multi-tasking

Adaptability

Detail oriented

Education

High school diploma

Associate degree or higher

Tools

Windows

MS Word

MS Excel

Job description

Alliance Catholic Credit Union is seeking an exceptional and experienced Member Service Representative (MSR) who thrives in a well-organized, fast-paced, and multi-task driven environment. This position will report directly to the Branch Manager.

The ideal candidate:

• Able to assist our members achieve their financial goals by identifying the best product and service solutions to meet their needs.
• Able to consult members about: opening new accounts, IRAs, loan application processing, setting up automated services; and other member service requests.
• Ability to work in a team environment
• Ability to exceed a strong customer services experience
• Strong member service experience
• Ability to promote and identify referral opportunities to enhance member relationship.
• Must be a motivated individual who is friendly and enthusiastic, with strong verbal and written communication skills, and proficiency in Windows, Word and Excel.
• Proficient in written/oral communication.
• Dependable, adaptable/flexible, detail oriented

A successful candidate will be an approachable team player with a personable and professional demeanor, a desire to learn and driven to achieve outstanding results--accurately and efficiently. We seek candidates with a high school diploma, associate degree or higher and/or 3-5 years of credit union teller/customer service or similar or related experience. Alliance Catholic Credit Union offers an outstanding benefit package, which includes health, dental, vison, 401k, life, AD&D, short and long-term disability, FSA, tuition reimbursement, paid time off, paid holidays.