Member Service Center Analyst

Paylocity; Hampden, Northern (ME, KY); Hybrid; USD 38,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Paid holidays

Employee discounts

Student debt relief

Longevity bonuses

Job summary

Maine Savings Federal Credit Union is hiring a Member Service Center Analyst to handle member transactions, inquiries, and digital banking support in a full-time role. The position emphasizes first-call resolution across channels and a strong customer-service ethos.

The ideal candidate has call center experience, excellent communication skills, and the ability to learn credit union products and systems. A Monday–Friday schedule with some weekend rotation may apply, and a hybrid remote option is

Qualifications

• Customer service excellence and strong communication skills.
• Ability to learn and support a range of banking products and digital channels.
• Experience in a call center or fast-paced service environment is preferred.

Responsibilities

• Handle member transactions and inquiries with accuracy and courtesy.
• Provide information and support across multiple delivery channels to meet member needs.
• Maintain knowledge of products, services, and systems to ensure first-call resolution.

Job description

Description

Join our team as a Member Service Center Analyst!

Maine Savings Federal Credit Union is seeking a candidate for a full-time position in our Member Service Center. This position provides first call resolution to meet credit union member needs involving transactions, account inquiries, credit and debit card assistance and all aspects of digital banking.

What You'll Do:

• The successful candidate will meet member needs by completing requested transactions and/or providing information requested.
• The candidate we select will develop a thorough knowledge of products, services and systems, and is able to support all member needs utilizing multiple delivery channels.
• We are seeking someone with excellent member service skills and experience in a call center is desired. Service excellence is the highest priority of the position.

Requirements

Schedule:

• The current schedule for this position is Monday - Friday, 8:00am to 5:00pm. Schedules are subject to change, based on business needs. This position may allow for a hybrid remote work opportunity.
• Weekend availability - Rotating Saturday hours from 8:00am to 4:00pm are required.

Education:

• High school or equivalent (Required)

Experience:

• Financial Services Remote Customer Support: 1 year (Preferred)
• Call center: 1 year (Preferred)

Maine Savings offers an excellent compensation package as well as the opportunity to thrive in a challenging, fun, and exciting environment. Maine Savings also offers health insurance, dental and vision insurance, 401k with company match, paid holidays, a generous Paid Time Off program, employee referral program, employee discounts, continuing education and student debt relief programs, longevity bonuses and more! Maine Savings is a growing modern financial institution offering members a full range of financial services.With over 42,000 members and over $845,000,000 in assets, Maine Savings is among Maine’s largest credit unions. With 12 branches, nearly 175 employees, and state-of-the-art technology, Maine Savings is committed to providing its members in-person service and modern conveniences.Founded in 1961 by employees of the Bangor and Aroostook Railroad Company, Maine Savings continues to serve its membership as a federally insured not-for-profit credit union.

This employer participates in E-Verify to confirm the employment eligibility of all newly hired employees. All offers of employment are contingent upon successful verification through E-Verify.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or any other characteristic protected by law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.