Member Service Center Analyst

Maine Savings Federal Credit Union; Hampden (ME); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Dental and vision insurance

401k with company match

Paid holidays

Generous Paid Time Off

Employee discounts

Education assistance

Job summary

Maine Savings Federal Credit Union is seeking a full-time Member Service Center Analyst to provide first-call resolution for member needs, including transactions, account inquiries, and digital banking support.

You'll develop knowledge of products and services, support members across multiple channels, and deliver excellent service in a call-center environment. Weekend hours and a possible hybrid work arrangement are involved.

Qualifications

• High school diploma or equivalent required.
• 1 year of experience in financial services remote customer support preferred.
• 1 year of call center experience preferred.

Responsibilities

• Assist members with transactions and inquiries via multiple channels.
• Develop knowledge of products, services and systems to resolve member issues.
• Deliver service excellence in a call-center environment; weekend hours may apply.

Skills

Customer service

Communication

Problem solving

Multichannel support

Education

High school diploma or equivalent

Job description

Description

Join our team as a Member Service Center Analyst!

Maine Savings Federal Credit Union is seeking a candidate for a full-time position in our Member Service Center. This position provides first call resolution to meet credit union member needs involving transactions, account inquiries, credit and debit card assistance and all aspects of digital banking.

What You'll Do:

• The successful candidate will meet member needs by completing requested transactions and/or providing information requested.
• The candidate we select will develop a thorough knowledge of products, services and systems, and is able to support all member needs utilizing multiple delivery channels.
• We are seeking someone with excellent member service skills and experience in a call center is desired. Service excellence is the highest priority of the position.

Requirements

Schedule:

• The current schedule for this position is Monday - Friday, 8:00am to 5:00pm. Schedules are subject to change, based on business needs. This position may allow for a hybrid remote work opportunity.
• Weekend availability - Rotating Saturday hours from 8:00am to 4:00pm are required.

Education:

• High school or equivalent (Required)

Experience:

• Financial Services Remote Customer Support: 1 year (Preferred)
• Call center: 1 year (Preferred)

Maine Savings offers an excellent compensation package as well as the opportunity to thrive in a challenging, fun, and exciting environment. Maine Savings also offers health insurance, dental and vision insurance, 401k with company match, paid holidays, a generous Paid Time Off program, employee referral program, employee discounts, continuing education and student debt relief programs, longevity bonuses and more! Maine Savings is a growing modern financial institution offering members a full range of financial services.With over 42,000 members and over $845,000,000 in assets, Maine Savings is among Maine's largest credit unions. With 12 branches, nearly 175 employees, and state-of-the-art technology, Maine Savings is committed to providing its members in-person service and modern conveniences.Founded in 1961 by employees of the Bangor and Aroostook Railroad Company, Maine Savings continues to serve its membership as a federally insured not-for-profit credit union.

This employer participates in E-Verify to confirm the employment eligibility of all newly hired employees. All offers of employment are contingent upon successful verification through E-Verify.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or any other characteristic protected by law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.