Member Experience Analyst — Hybrid Remote (Finance)

Maine Credit Union League; Hampden, Northern (ME, KY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental and vision insurance

401k with company match

Paid holidays

Paid Time Off

Employee referral program

Employee discounts

Continuing education and student debt–

longevity bonuses and more!

Job summary

Maine Savings FCU in Hampden, ME is seeking a full-time Member Service Center Analyst to join our team. This role focuses on first-call resolution, handling member transactions, account inquiries, and digital banking support across multiple channels.

The successful candidate will develop product knowledge, provide courteous service, and maintain high standards of accuracy and security while working in a hybrid environment with potential weekend hours.

Qualifications

• High school diploma or equivalent required.
• Experience in financial services remote customer support preferred.
• Experience in call centers preferred.

Responsibilities

• Assist members by completing transactions and providing information.
• Develop knowledge of products, services and systems to support members via multiple channels.
• Deliver service excellence as top priority and resolve member needs.

Skills

Customer service

Call center experience

Product knowledge

Digital banking

Education

High school diploma or equivalent

Job description

Maine Savings FCU in Hampden, ME is seeking a full-time Member Service Center Analyst to join our team. This role focuses on first-call resolution, handling member transactions, account inquiries, and digital banking support across multiple channels.

The successful candidate will develop product knowledge, provide courteous service, and maintain high standards of accuracy and security while working in a hybrid environment with potential weekend hours.