Member Experience Specialist II

Maine Credit Union League; Augusta, Northern (ME, KY); Hybrid; USD 28,000 - 30,000; Full time

Benefits offered by this job

Employer-subsidized medical insurance

HRA

Dental and vision insurance

Life insurance

Paid holidays

401(k) match

PTO and birthday PTO

Job summary

Maine State CU in Augusta is seeking a Member Experience Specialist II to join our high-volume branch. You will process daily transactions, build member relationships, and identify financial needs while promoting our products and services.

You’ll also assist with branch operations, training staff, and contributing to community outreach efforts. The role emphasizes service, accuracy, and collaborative teamwork within a supportive culture.

Qualifications

• Experience in customer service, banking, credit unions, or cash-handling environments.
• Strong communication and relationship-building skills.
• Ability to multitask while maintaining accuracy and attention to detail.

Responsibilities

• Process deposits, withdrawals, loan payments, and other transactions.
• Provide personalized solutions that support members’ financial well-being.
• Educate members on credit union products and services.
• Assist with fraud prevention and account research.
• Support and train Member Experience Specialist team members.
• Participate in community outreach and branch initiatives.

Skills

Customer service

Banking experience

Cash handling

Communication skills

Multitasking

Job description

Maine State CU is hiring a Member Experience Specialist II in Augsuta.

Overview

• Salary Range: $20.00 – $22.00 hourly

Description

Are you passionate about delivering exceptional customer service and helping people reach their financial goals? We’re seeking aMember Experience Specialist II to join our high-volume Augusta Branch, where you’ll build meaningful member relationships, support daily branch operations, and thrive in a collaborative team environment.

In this role, you’ll build strong member relationships, process financial transactions, identify financial needs, recommend products and services, and serve as a resource for team members. You’ll also assist with branch operations, cash management, fraud prevention, and assisting with training newer staff.

What You’ll Do:

• Process deposits, withdrawals, loan payments, and other transactions
• Provide personalized solutions that support members’ financial well-being
• Educate members on credit union products and services
• Assist with fraud prevention and account research
• Support and train Member Experience Specialist team members
• Participate in community outreach and branch initiatives

Qualifications

What We’re Looking For:

• Experience in customer service, banking, credit unions, financial services, or cash-handling environments
• Strong communication and relationship-building skills
• Ability to multitask while maintaining accuracy and attention to detail
• A passion for helping others and delivering exceptional service
• Previous teller or credit union experience preferred

Compensation

: $20/hour to $22/hour depending on experience.

Benefits of Employment with Maine State CU

In addition to our world-class culture, a fun and supportive work environment and opportunities to learn and grow, our employees appreciate the work-life harmony they are able to achieve as part of our team.

We are also proud of the benefits we offer:

• Employer-subsidized medical insurance plans, includes one plan with employer paid premiums of 97%
• Employer-funded HRA
• Employer-subsidized dental and vision insurance
• 100% employer-paid life, short-term disability, and long-term disability insurance
• Competitive wages, and annual evaluations with compensation adjustments
• Generous 401(k) employer match, plus annual discretionary contribution
• Generous PTO with immediate PTO accruals + 8 hours of birthday PTO & 12 paid holiday
• Education reimbursement – up to $5,000 annually for undergraduate
• Opportunities to volunteer in our local communities
• 100% Employer-paid EAP, which includes 6 free mental health sessions
• Wellness reimbursement of up to $150

If you’re looking for an opportunity to grow your career with a community-focused organization that values service, teamwork, and member relationships, we’d love to hear from you!