Member Service & Call Center Pro: Financial Guidance

FORUM Credit Union; Fishers (IN); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Competitive Pay

Student Loan Reimbursement

Tuition Assistance

Wellness Programs

Community Involvement / Volunteer Time

Professional Development

401K with Match

Comprehensive Benefits Package

Generous PTO

Job summary

FORUM Credit Union in Fishers, Indiana seeks a dedicated Member Service Specialist to serve as a trusted financial advisor to members via the call center. You will handle inquiries, maintain member accounts, and recommend suitable products with a focus on exceptional service.

The role features competitive pay, incentives, Saturday bonus, and a comprehensive benefits package, with a background screen conducted upon hire. Join a Best Place to Work in Indiana with a strong community focus.

Qualifications

• High School Diploma or Equivalent.
• Preferred Call Center Experience.
• Previous Customer Service Experience.
• Proficient Computer Skills.
• Enthusiastic and Positive Attitude.

Responsibilities

• Problem solving and member account maintenance.
• Using multiple systems to process member’s requests.
• Identifying needs and recommending appropriate products and services.
• Collaborating with peers and supervisors on a daily basis.
• Providing excellent member service over the telephone.

Skills

Customer Service

Communication

Computer Skills

Call Center Experience

Positive Attitude

Education

High School Diploma or Equivalent

Job description

FORUM Credit Union in Fishers, Indiana seeks a dedicated Member Service Specialist to serve as a trusted financial advisor to members via the call center. You will handle inquiries, maintain member accounts, and recommend suitable products with a focus on exceptional service.

The role features competitive pay, incentives, Saturday bonus, and a comprehensive benefits package, with a background screen conducted upon hire. Join a Best Place to Work in Indiana with a strong community focus.