Member Service Specialist — Financial Help & Solutions

Everwise Credit Union; Mishawaka (IN); On-site; USD 26,000 - 33,000; Full time

Job summary

Everwise Credit Union in Mishawaka, IN is seeking a Member Services Associate to assist members by phone or other channels, answer questions, perform transactions and resolve issues to ensure quality service. You will strive to build lasting relationships and promote credit union products.

The role requires clear communication, strong computer skills, data entry, and the ability to multi-task in a fast-paced environment. Weekend/holiday hours may apply.

Qualifications

• High School Diploma or GED required or equivalent.
• 1+ years in financial services or 2+ years in customer service/call center desired.
• Strong communication, problem solving and team collaboration abilities.

Responsibilities

• Provide courteous and efficient service to members over the phone or via channels.
• Identify opportunities to promote credit union products and services to retain members.

Skills

Verbal & written communication

Phone communication

Analytical skills

Computer literacy

Data entry

Multi-tasking

Adaptability

Desk work endurance

Education

High School Diploma or GED

Job description

Everwise Credit Union in Mishawaka, IN is seeking a Member Services Associate to assist members by phone or other channels, answer questions, perform transactions and resolve issues to ensure quality service. You will strive to build lasting relationships and promote credit union products.

The role requires clear communication, strong computer skills, data entry, and the ability to multi-task in a fast-paced environment. Weekend/holiday hours may apply.