Member Service Call Center Agent

Southeast Financial Credit Union; Nashville (TN); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Generous vacation and sick leave

Tuition reimbursement

Insurance (employee)

EAP

401k matching

Job summary

Southeast Financial Credit Union is seeking a friendly Member Service Representative to deliver prompt, accurate telephone service and assist members with account activity.

You will handle deposits, payments, and inquiries, following credit union policies to ensure security and member satisfaction. The role requires a high school diploma or GED and 1–12 months of related experience. On-site only with standard hours.

Qualifications

• High school diploma or GED required.
• 1–12 months of similar or related experience.
• Ability to operate a 10-key calculator, typewriter, and computer keyboard.

Responsibilities

• Assist members on telephone with problems and inquiries concerning account activity.
• Resolves problems that are within their authority to resolve.
• Processes deposits, credit card payments, and loan payments received in mail.
• Performs file maintenance for all deposit accounts, including both changes in paperwork and in the computer system.
• Verifies funds on members' checks for merchants.
• Processes address changes, stop payments, and check holds.
• May also process night deposits and prepare and mail account packets to new members.
• Performs other tasks requested by supervisor as they relate to the Credit Union and its functions.

Skills

Courtesy

Tact

Diplomacy

Education

High school diploma or GED

Job description

Southeast Financial Credit Union is seeking a friendly Member Service Representative to deliver prompt, accurate telephone service and assist members with account activity.

You will handle deposits, payments, and inquiries, following credit union policies to ensure security and member satisfaction. The role requires a high school diploma or GED and 1–12 months of related experience. On-site only with standard hours.