Member Service Associate I - Bilingual Support

EdFed, Inc.; Illinois; On-site; USD 34,000 - 46,000; Full time

Job summary

EdFed, Inc. in Illinois is seeking a dedicated Member Service Representative to handle member inquiries, process transfers, and assist with online banking and app support. The role emphasizes accurate documentation, confidentiality, and a high level of customer service.

The coordination with lending specialists for loan applications and escalation of complex issues are part of the responsibilities. Saturday work is required and bilingual abilities are a plus.

Qualifications

• Experience in member service or call center is preferred.
• Ability to communicate clearly and empathetically.
• Maintain confidentiality of member information and data.

Responsibilities

• Handle general member inquiries, including balance inquiries, transaction history, and account details.
• Process fund transfers and check orders.
• Assist members with online banking and mobile app support.
• Provide basic product and service information, referring members to specialists when needed.
• Escalate card service issues, dispute claims, and complex account concerns to the appropriate teams.
• Refer loan applications to Lending Specialists.
• Participate in training to stay updated on procedures and regulations.
• Deliver exceptional member service with professionalism and efficiency.

Skills

Member Service

Communication - Verbal and Written

Job description

EdFed, Inc. in Illinois is seeking a dedicated Member Service Representative to handle member inquiries, process transfers, and assist with online banking and app support. The role emphasizes accurate documentation, confidentiality, and a high level of customer service.

The coordination with lending specialists for loan applications and escalation of complex issues are part of the responsibilities. Saturday work is required and bilingual abilities are a plus.