Bilingual Member Services Specialist (Finance)

selfhelp; California; On-site; USD 27,000 - 39,000; Full time

Job summary

Self-Help in San Diego, CA is seeking a Member Service Representative to deliver outstanding member service, manage account relationships, and support financial transactions in a busy branch environment.

You will identify member needs, handle deposits and transfers, and contribute to a team that values collaboration and service excellence. A High School diploma and bilingual English/Spanish are required, with cash handling and customer service experience preferred.

Qualifications

• High School graduate or equivalent.
• Bilingual in English/Spanish required.
• Minimum one year experience in financial institution or customer service preferred.
• Prior cash handling and customer service responsibilities preferred.
• Preference for teamwork and collaboration.

Responsibilities

• Identify and assess member needs with conversation.
• Maintain and enhance member account relationships with service.
• Process share deposits, loan payments, payrolls, and transfers.
• Maintain drawer cash levels within prescribed amounts.
• Post and log night, ATM, and mail deposits.
• Perform other duties and projects as assigned.

Skills

Bilingual English/Spanish

Customer service

Cash handling

Teamwork

Education

High School diploma or equivalent

Job description

Self-Help in San Diego, CA is seeking a Member Service Representative to deliver outstanding member service, manage account relationships, and support financial transactions in a busy branch environment.

You will identify member needs, handle deposits and transfers, and contribute to a team that values collaboration and service excellence. A High School diploma and bilingual English/Spanish are required, with cash handling and customer service experience preferred.