Member Service Advocate - Inbound Call Center

American First; Brea (CA); On-site; USD 26,000 - 34,000; Full time

Job summary

American First Credit Union in Brea, CA is seeking a Member Service Representative to handle inbound calls and provide outstanding service to members, while offering appropriate financial products. This on-site role emphasizes accuracy, courtesy, and teamwork within our contact center.

The position requires 1 year of experience in sales or customer service, familiarity with banking products, and strong communication. Spanish language skills are a plus.

Qualifications

• 1 year experience in sales/customer service environment.
• 1 year experience answering phones in a fast-paced environment preferably in financial industry.
• 1 year experience working with Checking accounts, loans, Credit cards along with other products and services a financial institution may offer.
• Excellent communication and Member service advisory skills.
• Ability to work in a fast-paced environment.
• Spanish speaking preferred but not required

Responsibilities

• This role is primarily answering inbound phone calls and providing members excellent service while referring products and services based on their needs.
• Your ability to help members solve issues and identify solutions that meet their needs is crucial to your success.
• Provide Excellent Service to new and existing Members that call into our Contact Center.

Skills

Customer service

Phone support

Banking products

Communication skills

Fast-paced environment

Spanish preferred

Job description

American First Credit Union in Brea, CA is seeking a Member Service Representative to handle inbound calls and provide outstanding service to members, while offering appropriate financial products. This on-site role emphasizes accuracy, courtesy, and teamwork within our contact center.

The position requires 1 year of experience in sales or customer service, familiarity with banking products, and strong communication. Spanish language skills are a plus.