Inbound Member Service Rep — Contact Center

American First Credit Union; Brea (CA); In loco; USD 56.276.000 - 70.375.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, dental, vision

Employer 401(k) matching

Paid holidays

Vacation & sick leave

Tuition reimbursement

Long-term disability & AD&D

Descrizione del lavoro

American First Credit Union in Brea, CA is seeking a hardworking Member Service Representative to handle inbound calls and deliver outstanding Member experiences. You will assist Members with questions, resolve issues, and identify suitable financial products and services in a fast-paced contact center.

Preferred candidates have 1 year of sales/customer service experience in a financial setting, strong communication, and the ability to work onsite Mon-Fri. Spanish language skills are a plus.

Competenze

• 1 year experience in sales/customer service environment.
• 1 year experience answering phones in a fast-paced environment preferably in financial industry.
• 1 year experience working with Checking accounts, loans, Credit cards along with other products and services a financial institution may offer.
• Excellent communication and Member service advisory skills.
• Ability to work in a fast-paced environment.
• Spanish speaking preferred but not required

Mansioni

• Provide excellent service to new and existing Members that call in to our Contact Center.
• Help Members solve issues and identify solutions that meet their needs.
• Role primarily involves answering inbound phone calls and referring products/services accordingly.
• Sales and service interactions within a contact center context are expected.

Conoscenze

Customer service

Phone handling

Communication skills

Spanish (preferred)

Descrizione del lavoro

American First Credit Union in Brea, CA is seeking a hardworking Member Service Representative to handle inbound calls and deliver outstanding Member experiences. You will assist Members with questions, resolve issues, and identify suitable financial products and services in a fast-paced contact center.

Preferred candidates have 1 year of sales/customer service experience in a financial setting, strong communication, and the ability to work onsite Mon-Fri. Spanish language skills are a plus.