Member Scheduling Specialist: Compassionate Outreach

VuePoint Diagnostics LLC; Greenwood Village (CO); Hybrid; USD 36,000 - 48,000; Full time

Job summary

VuePoint Diagnostics LLC is seeking a Member Scheduler Specialist to make outbound calls, verify patient information, and schedule in-home services. The role emphasizes hospitality, empathy, and accurate documentation while adhering to privacy regulations.

Hybrid opportunities exist after meeting performance requirements; this position is not fully remote. The role reports to the Health Screening Call Center Manager and requires strong communication skills and reliability.

Qualifications

• Minimum 2+ years in a customer service role.

Responsibilities

• Make outbound calls to members using system-generated lists.
• Verify patient information during scheduling.
• Adhere to HIPAA privacy regulations and document activities accurately.

Skills

Customer empathy

Outbound calling

Verbal communication

Privacy compliance

Resilience

Adaptability

Script adherence

Bilingual Spanish (nice to have)

Education

High school diploma

Tools

Microsoft Outlook

Microsoft Teams

Microsoft Word

Microsoft Excel

Job description

VuePoint Diagnostics LLC is seeking a Member Scheduler Specialist to make outbound calls, verify patient information, and schedule in-home services. The role emphasizes hospitality, empathy, and accurate documentation while adhering to privacy regulations.

Hybrid opportunities exist after meeting performance requirements; this position is not fully remote. The role reports to the Health Screening Call Center Manager and requires strong communication skills and reliability.