Member Care & Scheduling Advocate

Molina Talent Acquisition; Long Beach (CA); On-site; USD 42,000 - 56,000; Full time

Job summary

Molina Healthcare is seeking a member services associate to perform outbound calls, schedule high-quality appointments, and provide empathetic member support. You will follow scripting, research members as needed, and participate in ongoing training to improve service quality and knowledge.

Responsibilities include handling hand-dial lists, ensuring accurate documentation, and maintaining compliance with departmental standards and workflows in a healthcare service environment.

Qualifications

• Bilingual proficiency required, English plus another language, as needed.
• Excellent verbal and written communication skills.
• High attention to detail and ability to follow scripts.
• Flexibility to adapt to changing priorities and workflows.

Responsibilities

• Make outbound calls to members and schedule appointments.
• Complete hand-dial lists and member research with accuracy and efficiency.
• Provide basic support and guidance with empathy and professionalism.
• Participate in ongoing training to improve service quality.

Skills

Bilingual (English + another language)

Strong verbal and written communicatie

Attention to detail

Adaptability

Job description

Molina Healthcare is seeking a member services associate to perform outbound calls, schedule high-quality appointments, and provide empathetic member support. You will follow scripting, research members as needed, and participate in ongoing training to improve service quality and knowledge.

Responsibilities include handling hand-dial lists, ensuring accurate documentation, and maintaining compliance with departmental standards and workflows in a healthcare service environment.