Member Sales Associate: Elevate Client Experience

Serenity-Healthcare-1; Nocatee (FL); On-site; USD 40,000 - 58,000; Full time

Benefits offered by this job

Health, dental, vision coverage

401(k) retirement plan

Paid time off (PTO)

Holiday pay

Growth & promotion opportunities

Job summary

Serenity is seeking a Member Sales Associate to join our client-facing team onsite in Florida. You’ll guide clients through options, build trust quickly, and help them feel informed and confident in their decisions.

This role emphasizes high-touch service, meeting individual KPIs, and collaboration with internal teams. We offer competitive pay, a 401(k), and solid medical coverage with growth opportunities.

Qualifications

• 2+ years of full-time, high-quality customer-facing experience in hospitality, retail, concierge, sales-adjacent, or premium service environments.
• Track record of hitting goals or performance targets and the self-motivation to keep raising the bar.
• Ability to build trust quickly and make clients feel comfortable.
• Able to handle rejection, learn from it, and stay focused on the outcome.
• Strong active listening skills—catch what people mean, not just what they say.
• Able to manage a high volume of interactions without quality slipping.
• Some leadership experience or the desire to grow into one—team leads and shift supervisors encouraged to apply.

Responsibilities

• Guide clients through their available options with clarity and a consultative approach while encouraging next steps.
• Listen carefully, ask the right questions, and document client information accurately and thoroughly.
• Work toward individual KPIs and contribute to team performance goals with consistency and accountability.
• Handle objections and hesitations with composure and persistence, redirecting toward solutions without pressure while keeping momentum moving.
• Coordinate handoffs between internal teams to ensure a seamless client experience.
• Follow up with clients to keep momentum moving and ensure nothing falls through the cracks.

Skills

Customer-facing experience

Goal-oriented

Active listening

Resilience to rejection

High-volume handling

Leadership potential

Job description

Serenity is seeking a Member Sales Associate to join our client-facing team onsite in Florida. You’ll guide clients through options, build trust quickly, and help them feel informed and confident in their decisions.

This role emphasizes high-touch service, meeting individual KPIs, and collaboration with internal teams. We offer competitive pay, a 401(k), and solid medical coverage with growth opportunities.