Member Relationship & Service Specialist

4Front Credit Union; Traverse City (MI); On-site; USD 27,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive medical, dental, and vis

Generous PTO and holidays

401(k) with employer match

Tuition reimbursement and professional

Career growth pathways

Job summary

4Front Credit Union in Traverse City, MI, is seeking a Member Relationship Specialist I to deliver exceptional service and build lasting member relationships. The role focuses on transactions, account support, and guiding members to suitable products and services.

The position is non-exempt, on-site at our Michigan branch, with opportunities to grow within a supportive, DEI-focused culture. Remote work is not available.

Qualifications

• High school diploma or equivalent required.
• Customer service or financial services experience preferred.
• Bilingual Spanish/English preferred for certain branches.

Responsibilities

• Greet members and provide prompt, professional, and friendly service.
• Build relationships by understanding member needs and providing solutions.
• Process transactions accurately, including deposits, withdrawals, and payments.
• Open, maintain, and close member accounts.
• Identify opportunities to recommend products and services.

Skills

Customer service mindset

Relationship building

Interpersonal skills

Attention to detail

Problem solving

Multi-tasking

Spanish/English bilingual

Education

High school diploma or equivalent

Job description

4Front Credit Union in Traverse City, MI, is seeking a Member Relationship Specialist I to deliver exceptional service and build lasting member relationships. The role focuses on transactions, account support, and guiding members to suitable products and services.

The position is non-exempt, on-site at our Michigan branch, with opportunities to grow within a supportive, DEI-focused culture. Remote work is not available.