Member Relationship Representative

Northland Area Federal Credit Union; Gaylord, Northern (MI, KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Incentive pay

Annual bonuses

Paid training

Great benefits

Job summary

Northland Area FCU in Gaylord, MI is seeking a Full Time Member Relationship Representative to be the face of the credit union. You will deliver excellent service, handle daily transactions, and promote products that help members thrive.

The role emphasizes customer-centric service with growth potential, incentive programs, and a strong benefits package. Prior credit union or financial industry experience is a plus.

Qualifications

• Valid driver’s license required.
• Experience in credit unions, financial institutions, cash handling, or related fields preferred.
• Customer service or sales experience preferred.
• Strong attention to detail and professionalism.

Responsibilities

• Deliver outstanding member service at the front lines.
• Handle daily financial transactions with accuracy.
• Meet member education and service goals.
• Promote a wide range of products to help members thrive.

Skills

Customer service

Attention to detail

Communication skills

Sales experience

Job description

Your Next Career Move Starts Here!

We are seeking candidates for a Full Time, Member Relationship Representative position at our Gaylord location.

Ready to turn everyday conversations into financial success stories? We're looking for someone who loves helping people and wants to grow with a team that truly values exceptional service.

What is The Role? To be the face of our credit union!

Deliver outstanding service, handle daily financial transactions with accuracy, meet member education and service goals, and promote a wide range of products that help our members thrive—all in a fast‑paced, people‑focused role.

You're Perfect If You:

• Love helping people solve problems
• Have an eye for detail
• Bring warmth and professionalism to every interaction
• Have customer service or financial experience (bonus points!)

Why You'll Love It Here:

• Member Education goals that actually make sense
• Incentive pay + annual bonuses + paid training
• Real advancement opportunities
• Amazing benefits package

Qualifications: Must possess and maintain a valid driver’s license + previous credit union, financial institution, cash handling, customer service, sales or related experience preferred.

Ready to make banking better? Your members are waiting!

Check us out at: Careers - Northland Area FCU

Equal Opportunity Employer
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