Member Relationship Pro II — Banking & Consultative Sales

University of Southern California; Glendale (CA); On-site; USD 28,000 - 33,000; Part time

Job summary

USC Credit Union, located steps from USC's University Park campus near Downtown Los Angeles, is seeking a part-time Member Relationship Specialist II for its call center. The role is on-site, reporting to the Call Center Manager, and focuses on building relationships and offering customized financial solutions.

The ideal candidate has at least 1 year in financial services, knowledge of regulatory requirements, and strong communication skills. Compensation is hourly and aligned with experience.

Qualifications

• 1 year of customer service, sales or retail banking experience.
• Lending knowledge and consumer loan product experience.
• Strong interpersonal and communication skills.
• Ability to work independently and in a team, multitask, and build relationships in sales.
• Experience with office management software/tools (Google Suite, Slack, Excel).

Responsibilities

• Meet or exceed performance, service standards and sales goals.
• Develop and deepen member relationships through consultative service.
• Triage calls using active listening and apply proper protocol.
• Process member transactions via telephone accurately and timely.
• Provide lending recommendations using sound practices.
• Ensure compliance with applicable laws and policies.
• Backup at other USC CU locations as needed.

Skills

Lending experience

Interpersonal communication

Independent + team work

Multi-tasking in sales

Regulatory awareness

Education

High school or equivalent

Bachelor's degree (preferred)

Tools

Google Suite

Slack

Microsoft Excel

Job description

USC Credit Union, located steps from USC's University Park campus near Downtown Los Angeles, is seeking a part-time Member Relationship Specialist II for its call center. The role is on-site, reporting to the Call Center Manager, and focuses on building relationships and offering customized financial solutions.

The ideal candidate has at least 1 year in financial services, knowledge of regulatory requirements, and strong communication skills. Compensation is hourly and aligned with experience.