Member Relationship & Lending Specialist

Hawaii State Federal Credit Union; Honolulu (HI); On-site; USD 47,000 - 59,000; Full time

Benefits offered by this job

Health coverage

Paid time off

401(k) plan

Transportation subsidy

Wellness programs

Flexible benefits

Career development

Inclusive culture

Job summary

Hawaii State Federal Credit Union is seeking a Member Relationship Associate I at the Ke'eaumoku Branch. The role focuses on assisting members with account transactions, new accounts, and lending requests while guiding them toward products that improve financial well-being.

The position emphasizes service excellence, regulatory compliance, and active participation in branch operations to support customer satisfaction and growth. Competitive benefits and career opportunities accompany the role.

Qualifications

• 2+ years of related experience in Financial Services or equivalent.
• Thorough knowledge of member services and products provided.
• Knowledge of credit union loan services, policies, and procedures.
• Understanding of related legal and regulatory standards, and required loan documentation.
• Knowledge of consumer and residential lending practices.
• Excellent interviewing, communication and public relations skills.
• Strong analytical and financial skills.
• Professional appearance, dress, and attitude.
• Ability to operate related computer applications and business equipment including 10-key calculations, printer, telephone and notary stamp.
• Solid math abilities.

Responsibilities

• Deliver outstanding member service and build trusted member relationships.
• Open and service deposit accounts and assist with consumer lending solutions.
• Identify opportunities to recommend products and services that support member financial goals.
• Resolve member issues promptly and professionally.
• Maintain operational accuracy and compliance standards.
• Contribute to branch performance and member satisfaction goals.

Skills

Customer service

Communication skills

Sales & advisory

Attention to detail

Regulatory knowledge

Job description

Hawaii State Federal Credit Union is seeking a Member Relationship Associate I at the Ke'eaumoku Branch. The role focuses on assisting members with account transactions, new accounts, and lending requests while guiding them toward products that improve financial well-being.

The position emphasizes service excellence, regulatory compliance, and active participation in branch operations to support customer satisfaction and growth. Competitive benefits and career opportunities accompany the role.