Member Service & Solutions Specialist

Navy Federal Credit Union; Kailua (HI); On-site; USD 42,000 - 62,000; Full time

Job summary

Navy Federal Credit Union in Kailua, Hawaii seeks a member services associate to help members with products, accounts, and services. You will deliver friendly guidance, open and maintain basic accounts, and handle routine transactions in a fast-paced environment.

This position emphasizes accuracy, regulatory compliance, cross-selling opportunities, teamwork, and continuous learning as you gain independence.

Qualifications

• Experience building effective relationships through rapport, trust, diplomacy, and tact.
• Strong research, analytical, and problem-solving abilities.
• Able to work independently and as part of a team.
• Ability to stay composed in a high-production, evolving environment.
• Experience navigating multiple systems and technologies.
• Good judgment and decision-making abilities.
• Willingness to support change initiatives in a dynamic setting.
• Clear verbal and written communication with members and colleagues.

Responsibilities

• Provide basic counseling on available products and services to meet member needs.
• Assist members with opening and maintaining deposit accounts, loans, and other financial products.
• Research and resolve basic account discrepancies and service requests.
• Identify opportunities to cross-sell products and enhance member relationships through education.
• Understand and comply with all relevant regulations related to financial products and services.
• Support team members by sharing knowledge and best practices as experience grows.
• Ensure cash and other negotiable instruments are handled properly and securely.
• Process routine transactions, including deposits, withdrawals, loan payments, and check cashing.
• Perform other duties as assigned.

Skills

Relationship building

Research & problem solving

Independent & team working

Adaptability

Communication skills

Customer service

Job description

Navy Federal Credit Union in Kailua, Hawaii seeks a member services associate to help members with products, accounts, and services. You will deliver friendly guidance, open and maintain basic accounts, and handle routine transactions in a fast-paced environment.

This position emphasizes accuracy, regulatory compliance, cross-selling opportunities, teamwork, and continuous learning as you gain independence.