Member Relationship Specialist

University of Hawaii Federal Credit Union; Honolulu (HI); On-site; USD 25,000 - 30,000; Part time

Benefits offered by this job

On-demand pay

Medical and dental insurance

401(k) with company match

Paid time off

Employee development opportunities

Job summary

University of Hawaii Federal Credit Union is seeking a Part-Time/Full-Time Regular Member Relationship Officer at the McCully Branch. The role focuses on high-quality member service, cross-selling, and accurate transaction processing.

Responsibilities include handling new accounts, loans, and IRA information while balancing cash and ensuring security. The position requires strong communication, multitasking, and a customer-first mindset in a fast-paced environment.

Qualifications

• Must have high school diploma or equivalent; college degree or additional certifications are a plus.
• Strong knowledge of member services, products, and credit union operations.
• Experience in branch operations including loan and new account processing; 2–3 years preferred.

Responsibilities

• Promote credit union products and services based on member needs.
• Process transactions and service requests accurately and efficiently.
• Open new accounts, assist with deposits/withdrawals, and support loan applications.
• Explain loan statuses, options, and denials to members as needed.
• Maintain confidentiality and adhere to CIP and security procedures.
• Support marketing campaigns and member communications.

Skills

Customer service

Interpersonal skills

Communication

Multi-tasking

Problem-solving

Education

High school diploma

Tools

MS Office

Job description

University of Hawaii Federal Credit Union is seeking a Part-Time/Full-Time Regular Member Relationship Officer at the McCully Branch. The role focuses on high-quality member service, cross-selling, and accurate transaction processing.

Responsibilities include handling new accounts, loans, and IRA information while balancing cash and ensuring security. The position requires strong communication, multitasking, and a customer-first mindset in a fast-paced environment.