Member Relations Specialist ($1,000 Hiring Bonus)

Aloha Pacific Federal Credit Union; Kahului (HI); On-site; USD 42,000 - 54,000; Full time

Job summary

Aloha Pacific Federal Credit Union in Kahului, Hawaii seeks a member-focused teller to support new accounts and loans, handle teller transactions and branch operations, and cross-sell financial products.

The role emphasizes confidentiality, basic underwriting knowledge, and at least two years of related experience to maintain high standards of service.

Qualifications

• High school diploma or equivalent is required.
• Detail-oriented with a high standard of confidentiality/work ethics.
• Two (2) years related experience and/or training.
• Ability to analyze/understand credit reports.
• Possess basic knowledge of bank underwriting.

Responsibilities

• Provide members with the highest level of service.
• Assist with new accounts and loans.
• Cross-sell of products and services.
• Complete teller transactions and branch operational tasks.
• Assist in planning/executing branch activities to meet sales, growth and service goals.

Skills

Detail-oriented

Confidentiality

Credit analysis

Underwriting basics

Customer service

Education

High school diploma or equivalent

Job description

Job Summary

Responsible for providing members with the highest level of service, assisting them with new accounts and loans, cross-selling of products and services, completing teller transactions and branch operational tasks. Assists in the daily, weekly, and monthly planning and execution of activities and assignments to help the branch stay on target to reach its annual sales, growth, and service goals. Demonstrates commitment to quality service, professionalism, integrity, enthusiasm, respect, good work ethic, and positive attitude to achieve the highest standards of member service when performing duties and assignments.

QUALIFICATIONS

• High school diploma or equivalent
• Detailed-oriented and high standard of confidentiality/work ethics.
• Two (2) years related experience and/or training
• Ability to analyze/understand credit reports
• Possess basic knowledge of bank underwriting

Credit must be in good standing. Must be bondable pursuant to §713.3(b) of the NCUA’s Rules and Regulations.