Contact Center Representative (HI or NV Remote)

ALOHA PACIFIC FEDERAL CREDIT UNION; Las Vegas (NV); Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Paid holidays

401k with company match

Paid time off

Job summary

ALOHA PACIFIC FEDERAL CREDIT UNION is seeking a Call Center Associate to handle teller and member services for phone-in members while adhering to quality service objectives and credit union policies.

The role requires a combination of education and experience, with a preference for prior call center work and strong customer service principles. Training and benefits are provided by the credit union.

Qualifications

• One year certificate from college or technical school; six months related experience and/or training; or equivalent combination of education and experience
• Knowledge of and experience with customer service principles and practices
• Administration and clerical processes
• Six months or more in a call center environment highly preferred

Responsibilities

• Performs call center responsibilities including teller and member services for phone-in members in line with quality service objectives and credit union policies

Skills

Customer service

Call center

Administration

Education

One year certificate from college/technical school; six months related experience

Job description

$1,000 HIRING BONUS

JOB SUMMARY

Performs Call Center responsibilities not limited to both teller services and member services for phone-in members in accordance with quality service objectives and credit union policies and procedures.

EDUCATION and/or EXPERIENCE

• One (1) year certificate from college or technical school; six (6) months related experience and/or training; or equivalent combination of education and experience
• Knowledge of and experience with customer service principles and practices
• Administration and clerical processes
• Six (6) months or more in a call center environment highly preferred

BENEFITS

• Paid medical, vision, drug and dental insurance
• 12 paid holiday
• 401k plan; 200% employer match on first 5% of pay
• Paid time off
• And may more

Credit must be in good standing. Must be bondable pursuant to §713.3(b) of the NCUA’s Rules and Regulations.