Member Relations Specialist ($1,000 Hiring Bonus)

Aloha Pacific Federal Credit Union; Honolulu (HI); On-site; USD 42,000 - 52,000; Full time

Job summary

Aloha Pacific Federal Credit Union in Honolulu is seeking a branch associate to deliver top‑tier member service, assist with new accounts and loans, and support teller transactions and daily branch operations.

The role requires a high school diploma, at least two years of related experience, attention to detail and confidentiality, and basic knowledge of credit reports and underwriting.

Qualifications

• High school diploma or equivalent.
• Minimum two (2) years related experience and/or training.
• Detail-oriented with high standard of confidentiality/work ethics.
• Ability to analyze/understand credit reports and possess basic knowledge of bank underwriting.

Responsibilities

• Responsible for providing members with the highest level of service, assisting them with new accounts and loans, cross-selling of products and services, completing teller transactions and branch operational tasks.
• Assists in the daily, weekly, and monthly planning and execution of activities and assignments to help the branch stay on target to reach its annual sales, growth, and service goals.

Skills

Detail-oriented

Credit analysis

Confidentiality

Bank underwriting knowledge

Education

High school diploma or equivalent

Job description

Responsible for providing members with the highest level of service, assisting them with new accounts and loans, cross-selling of products and services, completing teller transactions and branch operational tasks. Assists in the daily, weekly, and monthly planning and execution of activities and assignments to help the branch stay on target to reach its annual sales, growth, and service goals. Demonstrates commitment to quality service, professionalism, integrity, enthusiasm, respect, good work ethic, and positive attitude to achieve the highest standards of member service when performing duties and assignments.

QUALIFICATIONS

• High school diploma or equivalent
• Must have a minimum of two (2) years related experience and/or training
  
• Must have detailed-oriented and high standard of confidentiality/work ethics.
• Ability to analyze/understand credit reports and possess basic knowledge of bank underwriting

Credit must be in good standing. Must be bondable pursuant to §713.3(b) of the NCUA's Rules and Regulations.