Member Relations Specialist

Aloha-Pacific-Federal-Credit-Union; Honolulu (HI); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Hiring bonus

Job summary

Aloha-Pacific-Federal-Credit-Union is seeking a Member Relations Specialist in Honolulu to deliver top-notch member service, assist with new accounts and loans, and cross-sell products. You will handle teller transactions and branch operations while supporting monthly sales and service goals.

The role emphasizes professionalism, integrity, and a positive attitude, with a focus on quality service and strong work ethic in a branch environment.

Qualifications

• High School Diploma required.
• Two years related experience and/or training.
• Six months underwriting experience required.
• Ability to analyze credit reports and understand underwriting basics.
• Familiarity with word processing and spreadsheet programs.

Responsibilities

• Provide members with the highest level of service.
• Assist with new accounts and loan processing.
• Cross-sell products and services.
• Complete teller transactions and branch operational tasks.
• Assist in planning and executing daily, weekly, and monthly branch activities to meet goals.

Skills

Underwriting

Credit report analysis

Word processing

Spreadsheets

Education

High School Diploma

Two years related experience

Six months underwriting experience

NMLS readiness within 6 months

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Member Relations Specialist

2 days ago Requisition ID: 1485

Salary Range: $18.84 To $26.37 Hourly

$1000 HIRING BONUS

JOB SUMMARY

Responsible for providing members the highest level of service, assisting them with new accounts and loans, cross selling of products and services, completing teller transactions and branch operational tasks. Assists in the daily, weekly, and monthly planning and execution of activities and assignments to help the branch stay on target to reach its annual sales, growth, and service goals. Demonstrates commitment to quality service, professionalism, integrity, enthusiasm, respect, good work ethic, and positive attitude to achieve the highest standards of member service when performing duties and assignments.

QUALIFICATIONS

EDUCATION and/or EXPERIENCE

High School Diploma required; two (2) years related experience and/or training; or equivalent combination of education and experience. Six (6) months underwriting experience required; ability to analyze/understand credit reports and possess basic knowledge of bank underwriting. Knowledge in the use of word processing and spreadsheet programs.

LICENSES/CERTIFICATIONS

Must be able to obtain NMLS (Nationwide Mortgage Licensing System and Registry) within six (6) months, no later than one (1) year.

Credit must be in good standing. Must be bondable pursuant to §713.3(b) of the NCUA’s Rules and Regulations.