Member Relations Specialist

DuGood FCU; Beaumont (TX); Hybrid; USD 28,000 - 36,000; Full time

Job summary

DuGood Credit Union in Beaumont, TX is seeking a Member Relations Rep (MRR) to greet members, process deposits and withdrawals, and support daily branch operations. You will cross-train to open accounts, answer questions about products, and provide friendly, accurate service in a fast-paced environment.

This role emphasizes confidentiality, teamwork, and a commitment to helping members reach their financial goals.

Qualifications

• 6+ months of cash-handling & customer service experience required.
• High school diploma or equivalent.
• Basic computer skills & 10-key proficiency.
• Strong communication, organization, and customer service skills.
• Professional, friendly, team-focused attitude.
• Ability to work in a fast-paced environment.

Responsibilities

• Greet members with friendly, professional service.
• Process deposits, withdrawals, loan payments, check cashing, and cash advances.
• Sell cashier’s checks, money orders, and redeem savings bonds.
• Balance your cash drawer and report discrepancies.
• Approve checks within assigned limits.
• Assist with night drop, mail transactions, card issues, stop payments, and check orders.
• Provide accurate account info, quotes, and product recommendations.
• Support general office tasks (phones, filing, scanning, research).
• Maintain confidentiality and follow all policies and procedures.
• Cross-train to open/maintain accounts, process disputes, and assist with loan processing.

Skills

Cash handling

Customer service

Communication

Organization

Computer skills

10-key proficiency

Education

High school diploma or equivalent

Tools

10-key proficiency

Job description

DuGood Credit Union in Beaumont, TX is seeking a Member Relations Rep (MRR) to greet members, process deposits and withdrawals, and support daily branch operations. You will cross-train to open accounts, answer questions about products, and provide friendly, accurate service in a fast-paced environment.

This role emphasizes confidentiality, teamwork, and a commitment to helping members reach their financial goals.