Member Relations Rep

Dugood; Beaumont (TX); On-site; USD 28,000 - 36,000; Full time

Job summary

DuGood Credit Union in Beaumont, TX is seeking a Member Relations Rep (MRR) to greet members, process deposits and withdrawals, and support daily branch operations. You will cross-train to open accounts, answer questions about products, and provide friendly, accurate service in a fast-paced environment.

This role emphasizes confidentiality, teamwork, and a commitment to helping members reach their financial goals.

Qualifications

• 6+ months of cash-handling & customer service experience required.
• High school diploma or equivalent.
• Basic computer skills & 10-key proficiency.
• Strong communication, organization, and customer service skills.
• Professional, friendly, team-focused attitude.
• Ability to work in a fast-paced environment.

Responsibilities

• Greet members with friendly, professional service.
• Process deposits, withdrawals, loan payments, check cashing, and cash advances.
• Sell cashier’s checks, money orders, and redeem savings bonds.
• Balance your cash drawer and report discrepancies.
• Approve checks within assigned limits.
• Assist with night drop, mail transactions, card issues, stop payments, and check orders.
• Provide accurate account info, quotes, and product recommendations.
• Support general office tasks (phones, filing, scanning, research).
• Maintain confidentiality and follow all policies and procedures.
• Cross-train to open/maintain accounts, process disputes, and assist with loan processing.

Skills

Cash handling

Customer service

Communication

Organization

Computer skills

10-key proficiency

Education

High school diploma or equivalent

Tools

10-key proficiency

Job description

Position: Member Relations Rep (MRR) - Major Dr

Type: Full Time

Location: Beaumont, TX

DuGood Credit Union is looking for a friendly, detail-oriented Member Relations Rep (MRR) to join our team at the Major DrBranch. At DuGood Credit Union, we’re dedicated to helping our members build stronger financial futures and you'll be a key part of making that happen. If you enjoy serving others, staying organized, and working in a positive team environment, we’d love to meet you.

What You’ll Do

• Greet members with friendly, professional service
• Process deposits, withdrawals, loan payments, check cashing, and cash advances
• Sell cashier’s checks, money orders, and redeem savings bonds
• Balance your cash drawer and report discrepancies
• Approve checks within assigned limits
• Assist with night drop, mail transactions, card issues, stop payments, and check orders
• Provide accurate account info, quotes, and product recommendations
• Support general office tasks (phones, filing, scanning, research)
• Maintain confidentiality and follow all policies and procedures
• Cross-train to open/maintain accounts, process disputes, and assist with loan processing

What You Bring

• 6+ months of cash-handling & customer service experience required
• High school diploma or equivalent
• Basic computer skills & 10-key proficiency
• Strong communication, organization, and customer service skills
• Professional, friendly, team-focused attitude
• Ability to work in a fast-paced environment

Why You’ll Love DuGood Credit Union

You’ll join a supportive, mission driven team where members come first, and employees are valued, encouraged, and given room to grow. At DuGood Credit Union, your work truly makes a difference.

EEO Statement:

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.