Member & Product Support Specialist (Hybrid)

American College of Physicians; Pennsylvania; Hybrid; USD 38,000 - 52,000; Full time

Job summary

The American College of Physicians (ACP) is seeking a motivated Customer Service Representative to join the Member and Product Support team in a full-time hybrid role in Philadelphia, PA. You will handle calls, emails, and chat from ACP members, process transactions, and assist with website navigation and CRM tasks.

Ideal candidates have 1–3 years of relevant experience, strong communication skills, and a proactive problem-solving mindset.

Qualifications

• 1–3 years of relevant customer service experience
• College degree preferred
• Ability to adapt to changing priorities and demonstrate strong critical thinking skills
• Proficiency with Microsoft Office applications (Word, Excel, Outlook)

Responsibilities

• Handle incoming calls, email correspondence, and online chat support from ACP members and customers
• Process transactions including product orders, membership dues payments, meeting registrations, refunds, cancellations, and other financial adjustments
• Assist customers with navigating ACP websites, online products, apps, and e-commerce
• Navigate the customer relationship management (CRM) system
• Provide support with special projects
• Perform other duties as required

Skills

Customer service

Communication

Time management

Organizational skills

Microsoft Office

Call center experience

Bilingual Spanish (preferred)

Education

Bachelor's degree preferred

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

The American College of Physicians (ACP) is seeking a motivated Customer Service Representative to join the Member and Product Support team in a full-time hybrid role in Philadelphia, PA. You will handle calls, emails, and chat from ACP members, process transactions, and assist with website navigation and CRM tasks.

Ideal candidates have 1–3 years of relevant experience, strong communication skills, and a proactive problem-solving mindset.