Customer Service Representative

American College of Physicians; Pennsylvania; Hybrid; USD 38,000 - 52,000; Full time

Job summary

The American College of Physicians (ACP) is seeking a motivated Customer Service Representative to join the Member and Product Support team in a full-time hybrid role in Philadelphia, PA. You will handle calls, emails, and chat from ACP members, process transactions, and assist with website navigation and CRM tasks.

Ideal candidates have 1–3 years of relevant experience, strong communication skills, and a proactive problem-solving mindset.

Qualifications

• 1–3 years of relevant customer service experience
• College degree preferred
• Ability to adapt to changing priorities and demonstrate strong critical thinking skills
• Proficiency with Microsoft Office applications (Word, Excel, Outlook)

Responsibilities

• Handle incoming calls, email correspondence, and online chat support from ACP members and customers
• Process transactions including product orders, membership dues payments, meeting registrations, refunds, cancellations, and other financial adjustments
• Assist customers with navigating ACP websites, online products, apps, and e-commerce
• Navigate the customer relationship management (CRM) system
• Provide support with special projects
• Perform other duties as required

Skills

Customer service

Communication

Time management

Organizational skills

Microsoft Office

Call center experience

Bilingual Spanish (preferred)

Education

Bachelor's degree preferred

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Representative

Full Time Individual contrib. Philadelphia, PA, US

4 days ago Requisition ID: 1202

The American College of Physicians (ACP) is looking for an enthusiastic and highly organized individual to join the Member and Product Support department as a Member and Product Support Representative. ACP, a national organization of internal medicine physicians with headquarters in Philadelphia, is the largest medical specialty organization and the second-largest physician group in the United States with more than 163,000 members worldwide. This is a full-time hybrid position with 2 days in-office per week required.

The Member and Product Support Representative will handle incoming calls, email correspondence, and online chat support from ACP members and customers, as well as other related customer services such as processing payments and data entry functions. Specific responsibilities include, but are not limited to:

• Maintaining a thorough knowledge of ACP product lines, programs, publications, services, and initiatives.
• Processing all types of transactions to satisfy customer requests, including product orders, membership dues payments, meeting registrations, refunds, cancellations, and any other financial adjustments.
• Providing customer support in navigating our websites, online products, apps, and e-commerce.
• Navigating our customer relationship management system.
• Providing support and assistance with special projects.
• Perform other duties as required.

Qualifications:

• Candidates for this position must possess a positive customer service attitude and have excellent verbal and written communication skills.
• Minimum of 1-3 years of relevant experience required; college degree preferred.
• Ability to adapt to changing priorities and demonstrate strong critical thinking skills.
• Proficiency with Microsoft Office applications, including Word, Excel, and Outlook.
• Strong time management and organizational skills.
• Previous customer service experience required, preferably within a membership association or high-volume call center environment.
• Bilingual in Spanish preferred but not required.

ACP offers a competitive salary, superior benefits, and a supportive work environment. Find out more about ACP at: https://www.acponline.org/working-at-acp .

ACP is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, gender identity, national origin, sexual orientation, protected veteran status, disability, or any other legally protected class.