Member Onboarding Specialist - Digital Health and Wellness

Tenavi Staffing; Pittsburgh (Allegheny County); On-site; USD 35,000 - 50,000; Full time

Job summary

A recruiting agency is seeking a proactive Call Center Representative located in Pittsburgh to support new member onboarding for a digital health platform. This role focuses on delivering a smooth onboarding experience, conducting welcome calls, and assisting with app usage. The ideal candidate has over a year of experience in customer support, is empathetic, and possesses excellent communication skills. Bilingual candidates (Spanish/English) are strongly preferred, with the opportunity for contract-to-hire based on performance.

Qualifications

• 1+ years in a call center, customer support, or healthcare service role.
• Comfortable using mobile apps and digital tools.
• Experience in healthcare or digital health is a plus.

Responsibilities

• Conduct outbound welcome calls to newly enrolled members.
• Provide guidance through account setup and platform features.
• Respond to inbound inquiries related to onboarding and app usage.

Skills

Excellent verbal and written communication skills

Empathetic and patient

Solutions-oriented

Bilingual (Spanish/English)

Job description

A recruiting agency is seeking a proactive Call Center Representative located in Pittsburgh to support new member onboarding for a digital health platform. This role focuses on delivering a smooth onboarding experience, conducting welcome calls, and assisting with app usage. The ideal candidate has over a year of experience in customer support, is empathetic, and possesses excellent communication skills. Bilingual candidates (Spanish/English) are strongly preferred, with the opportunity for contract-to-hire based on performance.