Customer Service Representative

Tenavi Staffing; Pittsburgh (Allegheny County); On-site; USD 35,000 - 50,000; Full time

Job summary

A recruiting agency is seeking a proactive Call Center Representative located in Pittsburgh to support new member onboarding for a digital health platform. This role focuses on delivering a smooth onboarding experience, conducting welcome calls, and assisting with app usage. The ideal candidate has over a year of experience in customer support, is empathetic, and possesses excellent communication skills. Bilingual candidates (Spanish/English) are strongly preferred, with the opportunity for contract-to-hire based on performance.

Qualifications

• 1+ years in a call center, customer support, or healthcare service role.
• Comfortable using mobile apps and digital tools.
• Experience in healthcare or digital health is a plus.

Responsibilities

• Conduct outbound welcome calls to newly enrolled members.
• Provide guidance through account setup and platform features.
• Respond to inbound inquiries related to onboarding and app usage.

Skills

Excellent verbal and written communication skills

Empathetic and patient

Solutions-oriented

Bilingual (Spanish/English)

Job description

Overview

We are seeking a proactive and compassionate Call Center Representative to support new member onboarding for an innovative digital health and wellness platform focused on improving sleep, metabolic health, and overall well-being. In this role, you’ll play a key part in delivering a smooth, supportive onboarding experience, helping members feel welcome, informed, and confident in using the platform.

Responsibilities

• Conduct outbound welcome calls to newly enrolled members
• Provide step-by-step guidance through account setup and platform features
• Respond to inbound inquiries related to onboarding, app usage, and general support
• Troubleshoot common technical or access issues
• Accurately document member interactions in tracking systems
• Identify and escalate complex issues as needed
• Collaborate with internal teams to provide feedback on member experience improvements

Qualifications

• 1+ years in a call center, customer support, or healthcare service role
• Excellent verbal and written communication skills
• Comfortable using mobile apps and digital tools
• Empathetic, patient, and solutions-oriented
• Experience in healthcare, wellness, or digital health is a plus
• Bilingual (Spanish/English) strongly preferred
• Staff Augmentation through a trusted talent partner
• Full-time, 40 hours per week
• Opportunity for contract-to-hire depending on performance and ongoing business need