Member Lending Specialist (Consumer Finance)

Affinity Plus; Eagan (MN); On-site; USD 28,000 - 37,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K match

Paid time off

Job summary

Affinity Plus Federal Credit Union in Eagan, MN, is hiring a Member Consultant to engage members across Face-to-face, Drive Thru, Phones, and Digital channels. The role guides lending and account products, helps with self-serve education, and handles transactions with accuracy.

The position emphasizes strong customer service, advisory skills, and the ability to balance cash handling while meeting department goals.

Qualifications

• 1+ years of customer service experience.
• 1+ years of consumer lending experience preferred.
• Ability to navigate and resolve complex issues.
• Strong verbal and written communication skills.

Responsibilities

• Open membership accounts (savings, checking, IRA).
• Provide information and recommendations on services and products.
• Assist members with lending questions and applications.
• Cross-sell products aligned with member needs.
• Approve loans within approved limits or refer to management.
• Balance and maintain cash drawer and branch vault.
• Educate members on self-serve options and process transactions.
• Execute wire or ACH transfers and issue debit/credit cards.

Skills

Customer service

Consumer lending

Communication

Problem solving

Teamwork

Time management

Regulatory knowledge

Cross-selling

Attention to detail

Cash handling

Job description

Affinity Plus Federal Credit Union in Eagan, MN, is hiring a Member Consultant to engage members across Face-to-face, Drive Thru, Phones, and Digital channels. The role guides lending and account products, helps with self-serve education, and handles transactions with accuracy.

The position emphasizes strong customer service, advisory skills, and the ability to balance cash handling while meeting department goals.