Member Experience & Lending Advisor

Minnesota League of Credit Unions; Saint Paul (MN); On-site; USD 28,000 - 35,000; Full time

Benefits offered by this job

Health insurance

Dental & vision insurance

401K with company match

Paid time off

Wellness benefit

Job summary

Affinity Plus Federal Credit Union is seeking a Member Consultant to engage members across face-to-face, drive-through, digital, and phone channels. You will recommend consumer lending and account products, educate on self-serve tools, and assist with transactions and budgeting to help members meet financial goals.

The role emphasizes customer service excellence, accurate documentation, and collaboration with teammates.

Qualifications

• 1+ years of customer service or professional experience working with people.
• 1+ years of consumer lending experience preferred.
• Ability to navigate and resolve complex issues and situations.
• Ability to achieve call goals set by leadership.
• Strong verbal and written communication skills.

Responsibilities

• Open membership accounts (savings, checking, IRA, CDs) and related products.
• Provide information and recommendations on services and products.
• Assist members with lending questions and applications.
• Help members with transactions and self-serve education.

Skills

Customer service

Consumer lending

Communication

Problem solving

Teamwork

Time management

Face-to-face interaction

Tools

Multiple systems

Job description

Affinity Plus Federal Credit Union is seeking a Member Consultant to engage members across face-to-face, drive-through, digital, and phone channels. You will recommend consumer lending and account products, educate on self-serve tools, and assist with transactions and budgeting to help members meet financial goals.

The role emphasizes customer service excellence, accurate documentation, and collaboration with teammates.