Member Lending Consultant

Affinity Plus Federal Credit Union; Saint Paul (MN); On-site; USD 26,000 - 31,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K matching

Paid time off

Wellness benefit

Job summary

Affinity Plus Federal Credit Union in Saint Paul, MN is seeking a Member Consultant to assist members through face-to-face, drive-thru, phone, mobile apps, chat, text, SMS, and video channels. You will recommend consumer lending and account products while guiding self-serve education and transactions.

You will open accounts, answer questions, and help members with loans, budgets, and daily banking needs, ensuring accuracy and compliance across systems.

Qualifications

• 1+ years of customer service or professional experience working with people.
• 1+ years of consumer lending experience preferred.
• Ability to navigate and resolve complex issues and situations.
• Ability to achieve call goals set by leadership.
• Basic knowledge of credit and regulatory policy as it relates to consumer lending.
• Ability to consistently identify and cross-sell product and service opportunities that will be beneficial to the member.
• Strong analytical and decision-making skills required with a high degree of accuracy.

Responsibilities

• Open membership savings, checking, certificates of deposit, IRA, and other credit union accounts or products.
• Provide information and recommendations to members concerning services and products, directing them to appropriate person when needed.
• Assist members with consumer lending questions and applications.
• Listen to member needs, identify, and recommend products and services aligning with member’s needs.
• Determine different types of consumer loan and credit options that are available to the member.
• Analyze member’s financial situation and credit report to determine if it is in the member’s best interest to approve the loan.
• Review loan agreements and gather required documentation and ensure completeness and accuracy in accordance to policy.
• Approve loans within specified limits, and refer loan applications outside those limits to management for approval.
• Partner with members to understand their financial goals and assist in creating a personal budget to help them achieve those goals.
• Proactively reach out to members on products or services that would be a beneficial to help achieve their financial goals.
• Assist members with accurately and efficiently processing transactions.
• Provide education to members on our self-serve options.
• Execute wire or ACH transferring of funds.
• Instant issue debit, credit, and gift cards.
• Troubleshoot credit or debit card issues, online banking questions, or other general account related questions and issues.
• Balance and maintain personal cash drawer and branch vault, and appropriate currency logs if applicable.

Skills

Customer Service

Consumer Lending

Cross-Selling

Problem Solving

Communication

Job description

Affinity Plus Federal Credit Union in Saint Paul, MN is seeking a Member Consultant to assist members through face-to-face, drive-thru, phone, mobile apps, chat, text, SMS, and video channels. You will recommend consumer lending and account products while guiding self-serve education and transactions.

You will open accounts, answer questions, and help members with loans, budgets, and daily banking needs, ensuring accuracy and compliance across systems.