Member-Centric Sales & Service Leader

24 Hour Fitness; Aurora (CO); On-site; USD 60,000 - 90,000; Full time

Job summary

24 Hour Fitness is seeking a Sales and Service Manager to deliver an outstanding sales and service experience to guests and members. You will hire and develop a team, drive member acquisition and retention, and ensure attainment of sales revenue goals.

You will lead the Sales and Service group, coordinate local marketing, onboard new members, and collaborate with the General Manager to maintain a best-in-class club experience and achieve revenue targets.

Qualifications

• High School Diploma or GED required.
• Bachelor's Degree preferred.
• CPR and AED certification from approved organization.
• 1–2 years of experience in service sales preferred.

Responsibilities

• Hire, train and develop Sales and Service team members.
• Lead team to offer tailored product/service offerings and build relationships.
• Ensure ongoing training for exceptional member service in a member-centric environment.
• Manage Sales and Service team schedules to meet member/guest needs within budget.
• Drive new member sales, EFT, POS packages, retail and club offerings.
• Partner with GM and Personal Training team to enhance member experience.

Skills

Leadership

Customer focus

Communication

Organizational skills

Education

High School Diploma or GED

Bachelor's Degree preferred

CPR and AED certification

Job description

24 Hour Fitness is seeking a Sales and Service Manager to deliver an outstanding sales and service experience to guests and members. You will hire and develop a team, drive member acquisition and retention, and ensure attainment of sales revenue goals.

You will lead the Sales and Service group, coordinate local marketing, onboard new members, and collaborate with the General Manager to maintain a best-in-class club experience and achieve revenue targets.