Member Experience & Sales Leader

24 Hour Fitness; San Bernardino (CA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Complimentary membership

Group life and accident insurance

Job summary

24 Hour Fitness is seeking a Sales and Service Manager to lead club sales and service programs, hire and coach team members, and drive member engagement and revenue. You will oversee training, scheduling and performance to ensure exceptional member experiences and target attainment.

The role emphasizes brand-aligned customer service, effective lead management, and collaboration with GM to optimize club performance and member satisfaction.

Qualifications

• High school diploma or GED required.
• Bachelor's degree preferred.
• CPR and AED from an approved organization.

Responsibilities

• Hire, train and develop Sales and Service team members.
• Drive new member sales, EFT, POS and retail offerings.
• Meet department targets for new member sales, fitness revenue, and retention.

Skills

Leadership

Member-centric focus

Communication

Organizational skills

Education

High School Diploma or GED

Bachelor's Degree preferred

CPR/AED certification

Tools

POS systems

Job description

24 Hour Fitness is seeking a Sales and Service Manager to lead club sales and service programs, hire and coach team members, and drive member engagement and revenue. You will oversee training, scheduling and performance to ensure exceptional member experiences and target attainment.

The role emphasizes brand-aligned customer service, effective lead management, and collaboration with GM to optimize club performance and member satisfaction.