Remote Leader: Member Growth & Retention

Femtech Insider Ltd.; United States; On-site; USD 225,000 - 250,000; Full time

Benefits offered by this job

Health, Dental, Vision coverage

HSA options

FSA

Equity grant participation

401(k) program

Generous vacation policy

Parental leave (16 weeks)

Fully remote within US

Job summary

Pomelo Care is seeking a seasoned Head of Member Growth and Retention to own the revenue engine from lead identification through long-term retention. You will lead enrollment and retention journeys, align marketing, product, engineering, and operations to drive step-change improvements in performance.

You will manage a multi-disciplinary team across Outreach, Lifecycle Marketing, and Marketing Operations, owning metrics like Enrollment Rate, LTV:CAC, and Monthly Retention, and partner with

Qualifications

• 12+ years in Member Growth and Engagement within a regulated/subscription environment.
• 4+ years in senior leadership with P&L ownership.
• Experience managing a large multi-functional org (30+ people).
• Ability to quantify actions and treat retention shifts as financial levers.
• Technical depth to partner with Product and Engineering on revenue infrastructure.
• Strong data-driven, KPI-focused leadership with cross-functional influence.

Responsibilities

• Orchestrate end-to-end member growth and retention strategy across functions.
• Own Enrollment, LTV:CAC, and Monthly Retention metrics and targets.
• Model performance inputs with Strategic Finance and set long-term enrollment goals.
• Architect the end-to-end member journey and implement automated retention interventions.
• Translate annual goals into monthly/weekly plans and monitor revenue pacing.
• Provide transparent KPI reporting to the executive team.
• Lead a multidisciplinary team across Outreach, Lifecycle Marketing, and Marketing Ops.
• Identify performance gaps and deploy rapid-response tactics to protect revenue.
• Influence CRM and marketing automation roadmaps for scale.
• Co-author roadmaps with Product and Engineering and define KRIs.

Skills

Growth leadership

P&L ownership

Cross-functional leadership

Data-driven decisions

Strategic planning

Retention optimization

Tools

CRM

Marketing Automation

Job description

Pomelo Care is seeking a seasoned Head of Member Growth and Retention to own the revenue engine from lead identification through long-term retention. You will lead enrollment and retention journeys, align marketing, product, engineering, and operations to drive step-change improvements in performance.

You will manage a multi-disciplinary team across Outreach, Lifecycle Marketing, and Marketing Operations, owning metrics like Enrollment Rate, LTV:CAC, and Monthly Retention, and partner with