Remote Leader, Member Growth & Retention

Pomelo Care; Northern (KY); Teletrabalho; USD 225 000 - 250 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health coverage

Remote work within US

Equity

Parental leave

Paid vacation

Resumo da oferta

Pomelo Care is seeking a seasoned Head of Member Growth and Retention to own the revenue engine across enrollment and retention. You’ll lead a cross‑functional team and partner with Marketing, Tech, and Operations to drive step‑change improvements in performance.

The role combines strategic vision with hands‑on execution, translating financial goals into monthly plans, shaping CRM and marketing automation, and maintaining rigorous KPI reporting.

Qualificações

• 12+ years of experience in Member Growth and Engagement in a regulated industry with at least 4 years in senior leadership within subscription models, operating with a P&L owner’s mindset and total bottom‑line accountability.
• Experience managing a large‑scale, multi‑functional organization (30+ team members).
• Ability to quantify every action and translate financial goals into actionable plans.

Responsabilidades

• Orchestrate the end‑to‑end member growth and retention strategy, aligning cross‑functional roadmaps to drive step‑change improvements in business performance.
• Own the P&L‑defining metrics of the business, including Enrollment Rate, LTV:CAC, and Monthly Retention.
• Partner with Strategic Finance to model performance inputs and establish long‑term enrollment and engagement targets.
• Architect the end‑to‑end member journey, identifying high‑impact engagement touchpoints and implementing automated interventions to mitigate churn.
• Translate annual financial goals into rigorous monthly and weekly operational plans to ensure the business is always paced to exceed revenue targets.

Descrição da oferta de emprego

Pomelo Care is seeking a seasoned Head of Member Growth and Retention to own the revenue engine across enrollment and retention. You’ll lead a cross‑functional team and partner with Marketing, Tech, and Operations to drive step‑change improvements in performance.

The role combines strategic vision with hands‑on execution, translating financial goals into monthly plans, shaping CRM and marketing automation, and maintaining rigorous KPI reporting.