Member-Focused Teller: Service & Sales Growth

California Coast Credit Union; La Mesa (CA); On-site; USD 26,000 - 36,000; Full time

Job summary

California Coast Credit Union is seeking a Teller to provide exceptional member service, handle transactions, and refer financial products. The role emphasizes accuracy, compliance, and teamwork in a branch environment.

The position requires cash handling, strong communication, and an ability to meet sales and service goals while adhering to security procedures. Shifts may include weekends and evenings, and training is provided to ensure quality service.

Qualifications

• A high school diploma or equivalent is desired.
• Teller I: Previous sales, member service, and cash handling experience in a financial institution is preferred
• Teller II: 1 year experience in a financial institution as a teller plus proven successful performance in sales, member service and cash handling
• Teller III: 3 years experience in a financial institution as a teller plus proven successful performance in sales, member service and cash handling
• Excellent communication skills; sound judgment and attention to detail.
• Occasional Saturday, Sunday and evening shifts may be required to accommodate branch, Business Development and Community Relations functions.

Responsibilities

• Process member transactions and requests accurately and timely.
• Greet members with a friendly, outgoing and positive demeanor.
• Ensure sales and service goals are met.
• Refer members to appropriate staff for sales opportunities.
• Adhere to cash, key and dual control policies and procedures.
• Adhere to security and robbery procedures.
• Complies with all other policies and procedures.
• Ability to tolerate long periods of standing with occasional walking/sitting.
• Work is primarily performed within an office setting.

Skills

Excellent communication skills

Sound judgment

Attention to detail

Time management

Team interaction

Policy compliance

Problem solving

Education

High school diploma or equivalent

Teller I requirements (sales, service, cash handling)

Teller II requirements (1 year teller + sales/service)

Teller III requirements (3 years teller + sales/service)

Tools

Microsoft Windows applications

Job description

California Coast Credit Union is seeking a Teller to provide exceptional member service, handle transactions, and refer financial products. The role emphasizes accuracy, compliance, and teamwork in a branch environment.

The position requires cash handling, strong communication, and an ability to meet sales and service goals while adhering to security procedures. Shifts may include weekends and evenings, and training is provided to ensure quality service.