Member-Focused Teller: Help Customers Meet Financial Goals

Citizens; Cranston (RI); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Meaningful work

Community volunteering

Career growth

Benefits package

Job summary

Citizens Bank in Cranston, RI seeks a friendly Teller to greet customers in the lobby and show how to use our mobile app or ATMs to complete transactions. You will offer personalized advice to help customers reach financial goals and connect them with Bankers for the next step.

You will educate customers about Citizens products, respond to questions, and adhere to cash handling policies and state/local regulations. This is a role with meaningful work and growth opportunities.

Qualifications

• High School degree or GED.
• Minimum of 6 months experience processing transactions.
• Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers.
• Strong listening and communication skills.
• Ability to effectively ask questions and identify needs to enhance and develop a long‑term customer relationship.
• Ability to problem solve and provide solutions to customer issues.
• Customer‑centric to deliver exceptional service.
• Comfortable with using digital technology to support the delivery of business goals.
• Ability to work branch hours, which can include weekends and evenings.

Responsibilities

• Greet customers in the lobby and demonstrate how to use the mobile app or ATMs to complete transactions.
• Provide personalized advice and connect customers to Bankers for next steps.
• Educate customers on Citizens products and help respond to questions or concerns.
• Follow all cash handling procedures and applicable laws and regulations.

Skills

Listening

Communication

Needs discovery

Questioning

Problem solving

Customer focus

Digital literacy

Transaction experience

Collaboration

Multitasking

Education

High School degree or GED

Job description

Citizens Bank in Cranston, RI seeks a friendly Teller to greet customers in the lobby and show how to use our mobile app or ATMs to complete transactions. You will offer personalized advice to help customers reach financial goals and connect them with Bankers for the next step.

You will educate customers about Citizens products, respond to questions, and adhere to cash handling policies and state/local regulations. This is a role with meaningful work and growth opportunities.