Customer-Centric Bank Teller

Talentify; North Providence (RI); On-site; USD 28,000 - 35,000; Part time

Benefits offered by this job

Meaningful work & relationships

Volunteer time off (8 hours/year)

Matching charitable donations up to $1

Comprehensive health benefits

401K with match

Tuition assistance

Mental health programs

Student loan assistance discounts

Education reimbursement

Job summary

Citizens Bank in Rhode Island is seeking a part-time Teller to welcome customers in-branch, demonstrate mobile/app usage, and handle simple transactions. You will provide personalized financial guidance and connect customers to bankers for next steps.

The role emphasizes strong listening and communication, a customer-centric approach, and adherence to policies while supporting branch operations, including evenings and weekends.

Qualifications

• High School degree or GED.
• Minimum of 6 months experience processing transactions (cash and/or digital payments).
• Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers.
• Strong listening and communication skills.
• Ability to effectively ask questions and identify needs to develop long-term customer relationships.
• Ability to problem solve and provide solutions to customer issues.
• Customer-centric to deliver exceptional service.
• Comfortable with using digital technology to support the delivery of business goals.
• Ability to work branch hours, which can include weekends and evenings.
• Qualified candidates must complete a video interview assessment after applying as the next step, to be completed within 7 days of receiving the link.

Responsibilities

• Greet customers in lobbies and demonstrate how to use mobile app or ATMs to complete simple transactions.
• Provide personalized advice and solutions to help customers achieve financial goals, and connect them to Bankers for next steps.
• Educate customers on Citizens products and benefits, and respond to questions and/or concerns.
• Follow all financial policies and procedures, including cash handling and applicable laws and regulations.

Skills

Customer service

Communication

Digital literacy

Problem solving

Attention to detail

Education

High School degree or GED

Job description

Citizens Bank in Rhode Island is seeking a part-time Teller to welcome customers in-branch, demonstrate mobile/app usage, and handle simple transactions. You will provide personalized financial guidance and connect customers to bankers for next steps.

The role emphasizes strong listening and communication, a customer-centric approach, and adherence to policies while supporting branch operations, including evenings and weekends.