Member-Focused Credit Union Collections Specialist

Cy-Fair Federal Credit Union; Houston (TX); On-site; USD 28,929 - 30,307; Full time

Job summary

Cy-Fair Federal Credit Union is seeking a Collections Specialist in Houston to manage delinquency activities, contact members for repayment plans, and coordinate collection actions in line with credit union policies. The role emphasizes respectful member communication and accurate recordkeeping.

The position requires 1–3 years of relevant experience, proficiency with Microsoft 365, and strong communication and telephone etiquette. This is a full-time on-site role in Houston, Texas.

Qualifications

• One year to three years of similar or related experience.
• Strong working knowledge of Microsoft 365.
• Must have effective communication skills and outstanding telephone etiquette.

Responsibilities

• 40% Monitor payments for late and/or delinquency status and follow up on delinquent, high-balance accounts by phone and/or letter.
• 30% Contact first payment default accounts daily to determine delinquency reasons and assist with plans to bring accounts current.
• 15% Perform collection activities including securing credit reports, skip tracing, CPI processing, and data maintenance for repossession logs and modifications.
• 10% File all claims, attend hearings, and coordinate with trustees for bankruptcy filings.
• 5% Perform other related duties as assigned.

Skills

Communication skills

Telephone etiquette

Conflict resolution

Education

Two-year college degree

Tools

Microsoft 365

Job description

Cy-Fair Federal Credit Union is seeking a Collections Specialist in Houston to manage delinquency activities, contact members for repayment plans, and coordinate collection actions in line with credit union policies. The role emphasizes respectful member communication and accurate recordkeeping.

The position requires 1–3 years of relevant experience, proficiency with Microsoft 365, and strong communication and telephone etiquette. This is a full-time on-site role in Houston, Texas.