Home Retention & Foreclosure Solutions Specialist

TDECU; Houston (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Texas Dow Employees Credit Union in Houston seeks a dedicated collections/foreclosure specialist to help members stay in their homes or coordinate a smooth exit. You will manage timelines, liaise with foreclosure attorneys, review real estate contracts, and generate comprehensive reports for leadership and agencies.

The role requires 2–3 years in collections/loan resolutions, strong negotiation and listening abilities, and a solid understanding of foreclosure processes.

Qualifications

• High school diploma or GED required.
• Associates degree preferred or equivalent mix of education and collections experience.
• Two to three years of previous collections/loan resolutions experience, customer service, or sales experience is highly preferred.
• Strong understanding of foreclosure and/or real estate process Knowledge, Skills, and Abilities
• Desire to help people
• Provide guidance inHAUP, HAMP, or HAFA programs.
• Professional telephone manner
• Strong negotiation skills
• Strong listening skills
• Able to defuse high-tension situations confidently, effectively and professional
• Ability to navigate quickly within various computer programs.
• Possess a strong knowledge of all foreclosure and REO requirements.

Responsibilities

• Develop viable solutions with member to keep them in their homes.
• Serve as the main point of contact for foreclosure attorney.
• Manage foreclosure case timeline in accordance with TDECU policy.
• Managing assignment of foreclosed property to realtor and all required property maintenance.
• Review real estate contracts and present offers to Senior Management.
• Review foreclosure invoices for accuracy and payment
• Managing assignments of foreclosed property sent to attorney and all invoices received.
• Produces daily, weekly, and monthly reporting require for Loan Resolutions, Senior Leadership, Finance Department, and Government Agencies.
• Work with member for completion of Loss Mitigation packet, to determine qualification of deferment, forbearance, or appropriate workout options.
• Perform document processing and workflow in system of record. Perform PMI delinquent account reporting and claim processing.

Skills

Negotiation skills

Listening skills

Professional telephone manner

Desire to help people

Computer programs navigation

Foreclosure/REO knowledge

Education

High school diploma or GED

Associates degree or equivalent mix of education/collections experience

Job description

Texas Dow Employees Credit Union in Houston seeks a dedicated collections/foreclosure specialist to help members stay in their homes or coordinate a smooth exit. You will manage timelines, liaise with foreclosure attorneys, review real estate contracts, and generate comprehensive reports for leadership and agencies.

The role requires 2–3 years in collections/loan resolutions, strong negotiation and listening abilities, and a solid understanding of foreclosure processes.