Lending Specialist

American 1 Credit Union; Michigan; On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Job summary

American 1 Credit Union seeks a Lending Specialist for onsite work in Jackson, MI. The role processes vehicle and home equity loans while following lending guidelines, delivering a high-quality member experience, and collaborating with the team and other departments.

You will engage members through digital and in-person channels, answer inquiries about rates and charges, and help guide them toward financial wellness with suitable loan products. Background checks apply.

Qualifications

• Excellent verbal and written communication skills.
• Ability to work with team members and departments.
• Experience delivering member-focused lending services is preferred.
• Background screening will be required for employment.
• Knowledge of loan products and lending guidelines is helpful.

Responsibilities

• Process vehicle and home equity loans and other product loans.
• Adhere to lending guidelines and policies.
• Collaborate with team and other departments to support members.
• Provide professional, timely, and accurate lending experiences.
• Engage members via multiple communication channels and promote suitable products.

Skills

People Focused

Excellent communication

Achiever / initiative

Attention to detail

Trustworthy / confidentiality

Engaged & collaborative

Leadership / coaching

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Description

We are looking for a Lending Specialist to join our team.

Do you have experience with:

• Create vehicle loans, home equity loans and other product loans?
• Adhering to established lending guidelines and policies?
• Collaborating and supporting your team and other departments?

Position details:

• Position: Lending Specialist
• Location: onsite in Jackson, MI in a Call Center Environment
• Wage: $23.50 per hour
• Benefits start on day one: Health, Dental, Vision, Responsible Time Off
• All offers of employment are contingent upon background screens.

The Lending Specialist is responsible for delivering excellent member experience with processing virtual lending applications. The Lending Specialist has broad knowledge of all credit union loan products and can successfully offer a professional, timely and accurate lending experience to members, non-members and dealer partners. This position requires excellent communication skills to effectively engage and recognize the member’s needs and ensure that they are offered products and services that will assist the member with reaching financial wellness. The Lending Specialist works collaboratively with their team to assure that the member experience is superior, and goals are achieved.

Essential Job Functions

• Engaged Communication: Ensure that engagement between co-workers and members is meaningful with a focus on listening to learn and offering quality solutions.
• GREAT Service Standards: Commitment to offering superior member experience while following all the GREAT service standards.
• Timely Member Response: Service members through digital communication channels including online banking messages, emails, metro fax, mobile messages, etc. Answer detailed member inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations, and consumer privacy policies through all communication channels
• Focus on Purpose/Mission: Focused on credit union purpose and mission statement of creating financial wellness in our community through everyday banking.
• Scorecard Accountability: Cross-offer new checking, lending, and product referrals to members that are consistent with individual and branch goals. Engage members through outbound sales calls and promote appropriate products and services according to member needs.
• Attention to Detail and Confidentiality: Ensure that all member activity is done accurately. Maintain confidentiality by avoiding unauthorized disclosure of member information.
• Employee Culture: Committed to building and supporting an engaging and inclusive culture for all.
• Core Process, Policy and Procedure Review and Recommendations: Responsible for following all core processes, policies, and procedures including policies and procedures for customer identification and all BSA requirements
• Community Advocate: Serves as a representative of the credit union while in the community.
• Department and District Support: Commitment to working all assigned hours and having the flexibility to work from any credit union location within 20 miles of home branch. Willingness to mentor and support other team members.

Competencies Required

• People Focused and Strong Communication: Empathetically seek understanding of what member and employees require and expect and use available resources, policies, and opportunities in their best interest without compromising institutional core values and core focus.
• Achiever, Initiative and Goal Driven: The employee drives for results and success, is committed to their job, sets high standards of performance, pursues aggressive goals, and works hard to achieve them, displays a high level of effort and commitment to work, and takes ownership. Committed to executing individual scorecard goals as well as achieving branch goals.
• Focused, Accuracy, Attention to Detail: Thoroughness and accuracy in accomplishing a task through concern for all the areas involved, no matter how small. Monitors and checks work or information and plans and organizes time and resources efficiently.
• Trustworthy, Reliability and Confidentiality: Personally responsible; completes work in a timely, consistent manner; works hours necessary to complete assigned work; is regularly present and punctual; arrives prepared for work; is committed to doing the best job possible; keeps commitments. Able to keep all information obtained confidential including member, employee, and credit union information. Follows all core process, policies, and procedures.
• Engaged and Collaborative: The employee will work with others to achieve common organizational goals in a spirit of honoring diversity and mutual respect. Effectively communicates by actively listening and sharing relevant information with co-workers, supervisor(s), and members so as to anticipate problems and ensure the effectiveness of the institution.
• Humbly Confident and Inquisitive: Committed to asking questions for clarification so that confidence is built in the member relationships. Admit when there is an opportunity for improvement and celebrate with the team when we win together.

Key Accountability Items:

• Support and Collaborate with Department Team
• Accuracy and completion of account and loan documentation
• Uphold GREAT service standards
• Personal Scorecard Results
• High level of knowledge of all products and services

Requirements:

• A minimum education of high school diploma or GED.
• Minimum 6 months as Member Service Specialist

The Ideal Candidate:

• Excellent verbal and written communication skills
• Working knowledge of PC applications such as Microsoft Office
• Ability to work independently or as a collaborative member of a team
• Ability to direct other team members and coach others
• Knowledge of credit union products, services, policies, core processes and procedures
• Ability to provide supervisory leadership of professional- and intermediate-level staff