Member-Focused Collections Specialist

Goldenwest Credit Union; Ogden (UT); On-site; USD 42,000 - 43,000; Full time

Benefits offered by this job

Medical insurance (we pay 100% of your

Dental insurance (we pay 100% of your

Paid time-off

Tuition reimbursement

Retirement

Job summary

Goldenwest Credit Union in Utah is seeking a full-time Collections Associate to work with the Collections Department to recover overdue debts and assist members with delinquent payments.

Responsibilities include analyzing borrowers' financial situations, processing delinquent payments, and contacting members by phone to arrange payments while complying with regulations. Benefits include medical/dental insurance, paid time off, and retirement plans.

Qualifications

• Strong ability to think critically and solve problems.
• Timely and meticulous attention to verbal and written communication.
• Devotion to earning and maintaining member trust.
• Attentiveness to professionalism in appearance and action.

Responsibilities

• Assist in managing delinquent accounts by working with members and other credit union employees to recover overdue debts.
• Process delinquent payments and analyze borrowers' financial situations.
• Work with members on delinquent payments or negative shares and make calls daily.
• Comply with all regulations as required by law.
• Participate in continuing education related to credit union career development.

Skills

Critical thinking

Problem solving

Verbal communication

Written communication

Professionalism

Education

High school diploma

Job description

Goldenwest Credit Union in Utah is seeking a full-time Collections Associate to work with the Collections Department to recover overdue debts and assist members with delinquent payments.

Responsibilities include analyzing borrowers' financial situations, processing delinquent payments, and contacting members by phone to arrange payments while complying with regulations. Benefits include medical/dental insurance, paid time off, and retirement plans.