Collector

Gwcu; Ogden, Northern (UT, KY); Hybrid; USD 23,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Paid time off

Tuition reimbursement

Retirement

Job summary

Goldenwest Credit Union is seeking a full-time Collector in Utah to work with the Collections Department on delinquent accounts, recovering overdue debts and supporting members. You will analyze borrowers' financials, manage payments, and communicate with members by phone to resolve delinquencies.

The role requires a high school diploma and preferred lending experience; benefits include comprehensive health coverage, tuition reimbursement, and retirement plans.

Qualifications

• Strong communication and problem-solving abilities.
• Experience in retail or consumer lending preferred.

Responsibilities

• Assist in managing delinquent accounts by working with members and staff to recover overdue debts.
• Process delinquent payments and analyze borrowers' financial situations.
• Support staff in helping members with delinquent payments or negative shares.
• Make both incoming and outgoing calls daily.
• Comply with regulations and pursue ongoing career development.

Education

High school diploma

Retail or consumer lending experience

Job description

Goldenwest Credit Unionis a premier non-profit financial cooperative providing exceptional member service to our members in Utah and Idaho. Our employees earn a guaranteed base wage, annual bonus and a generous incentive/commission schedule. We provide outstanding benefits, including:

• Medical insurance (we pay 100% of your deductible!)
• Dental insurance (we pay 100% of your premium!)
• Paid time-off (we pay you to take 34 days off!)
• Tuition reimbursement (we pay for your tuition cost, up to the IRS maximum!)
• Retirement (we pay 100% of your pension and match your 401K!)
• And many, many more…

WHAT WE LOOK FOR

Ideal candidates will exhibit an energetic, friendly and positive attitude! We are looking for people who believe in doing the right thing, want to make a lasting impact, strive to be better every day and aren’t afraid to grow! We are an organization of people helping people!

• Strong ability to think critically and solve problems.
• Timely and meticulous attention to verbal and written communication.
• Devotion to earning and maintaining member trust.
• Attentiveness to professionalism in appearance and action.

WHAT YOU CAN EXPECT

Our Collectors work directly with the Collections Department to assist in managing delinquent accounts by working with members and other credit union employees to recover overdue debts for the Credit Union.

Location, Schedule Availability & Salary Information

• Monday through Friday 8:00 AM - 6:15 PM
• Rotating Saturday 8:30 AM - 2:30 PM
• Full-time, 40 hours per week
• $20.25 per hour + Bonus + Incentive
• Cultivate and effectively manage long-term, trusting relationships.
• Process Delinquent payments.
• Analyze financial situations of borrowers.
• Assists employees with member accounts.
• Work with members on their delinquent payments or negative shares.
• Make both incoming and outgoing by phone calls on a daily basis.
• Comply with all regulations as required by law.
• Actively participate in continuing education related to credit union career development.

Experience, Education & Certification

• High school diploma required
• Prior retail or consumer lending experience is preferred

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.