Collections & Loss Mitigation Supervisor

Golden 1; Sacramento (CA); Hybrid; USD 78,000 - 84,000; Full time

Job summary

Golden 1 Credit Union is seeking a Supervisor - Member Care Collections to lead a team of collectors and manage delinquency resolutions with a member-first approach. You will coach, develop, and evaluate staff to deliver strong recovery outcomes while maintaining exceptional member service.

This role relies on data-driven insights, adherence to FDCPA requirements, and collaboration with internal partners. You’ll analyze performance, implement strategies to reduce losses, oversee intake with Loss

Qualifications

• Bachelor’s degree in business, finance, or related field required.
• 5+ years in collections, or a related role within the financial industry.
• Leadership and development experience leading a collections team.

Responsibilities

• Lead and motivate a team of collectors to achieve departmental goals.
• Communicate with members to gather financial information and discuss delinquency resolution options.
• Develop and implement comprehensive collections strategies to minimize losses and maximize recovery.
• Monitor collection performance metrics and drive improvements.
• Oversee Loss Mitigation intake and coordinate with the Loss Mitigation Team.
• Provide regular updates to leadership on key performance indicators.

Skills

Leadership

Collections operations

Team development

Data-driven decision making

Member care

Education

Bachelor’s Degree in business, finance, or related field

Equivalent job experience within a financial institution

Job description

Golden 1 Credit Union is seeking a Supervisor - Member Care Collections to lead a team of collectors and manage delinquency resolutions with a member-first approach. You will coach, develop, and evaluate staff to deliver strong recovery outcomes while maintaining exceptional member service.

This role relies on data-driven insights, adherence to FDCPA requirements, and collaboration with internal partners. You’ll analyze performance, implement strategies to reduce losses, oversee intake with Loss