MEMBER SERVICE REPRESENTATIVE

Gateway Credit Union; Clarksville (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k)

Employee discounts

Paid time off

401(k) matching

Parental leave

Job summary

Gateway Credit Union in Clarksville, TN is seeking a friendly Member Service Representative to greet members in person, by phone, and online while guiding their financial needs with care.

In this role you will process deposits, withdrawals, loan payments, and transfers, open new accounts, CDs, and savings products, and maintain compliance with policies and regulations. Our team emphasizes member-first service and a supportive culture.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service or banking preferred but not required.
• Strong communication and member-first mindset.
• Basic math and attention to detail for accurate transactions.
• Ability to multitask in a fast-paced branch environment.
• Proficiency with computers and banking software.

Responsibilities

• Greet and assist members in-person, by phone, and through digital channels with a positive, professional attitude.
• Process deposits, withdrawals, loan payments, and account transfers accurately and efficiently.
• Open new member accounts, CDs, and savings products while explaining features and benefits.
• Identify member needs and recommend appropriate products and services.
• Resolve member inquiries and account issues with first-contact resolution.
• Maintain compliance with credit union policies, procedures, and regulations.

Skills

Customer service

Banking transactions

Communication

Attention to detail

Multitasking

Computer literacy

Education

High school diploma or equivalent

Tools

Banking software

Job description

Benefits:

• 401(k)
• Employee discounts
• Paid time off
• 401(k) matching
• Parental leave

About the Role:

Gateway Credit Union is looking for a friendly and motivated Member Service Representative to join our team in Clarksville, TN! In this role, you'll be the face of our credit union — building meaningful relationships with members and helping them navigate their financial needs with confidence and care.

Responsibilities:

• Greet and assist members in-person, by phone, and through digital channels with a positive, professional attitude
• Process financial transactions including deposits, withdrawals, loan payments, and account transfers accurately and efficiently
• Open new member accounts, CDs, and savings products while explaining features and benefits
• Identify member needs and recommend appropriate credit union products and services
• Resolve member inquiries, concerns, and account issues with a focus on first-contact resolution
• Maintain compliance with credit union policies, procedures, and federal and state regulations

Requirements:

• High school diploma or equivalent required.
• Previous experience in customer service, banking, or a financial institution preferred but not required
• Strong communication skills with a member-first, service-oriented mindset
• Basic math proficiency and attention to detail for accurate transaction processing
• Ability to multitask in a fast-paced branch environment
• Proficiency with computers and the ability to learn banking software quickly

About Us:

Gateway Credit Union has proudly served the Clarksville, TN community since 1959 with member-focused financial solutions built on trust, integrity, and personalized service. Our members choose us because we put their financial well-being first — and our employees love working here because we invest in their growth and foster a supportive, team-oriented culture. Come be a part of something that truly makes a difference in people's lives!