Member Experience & Wellness Concierge

Massage Envy; San Diego (CA); On-site; USD 22,000 - 32,000; Full time

Job summary

Massage Envy is seeking a front desk associate to greet members and guests, answer calls, and manage check-ins and check-outs for appointments in a busy, wellness-focused environment. You will promote the Wellness Program, re-engage inactive members, and maintain a clean, safe clinic aligned with brand values.

The role requires strong phone/computer skills, basic math and cash handling, and a customer-service oriented approach in a fast-paced team setting.

Qualifications

• High school diploma or GED
• Basic math and cash handling experience
• Strong phone and computer skills
• Customer service experience preferred
• Able to prioritize and multitask
• Teamwork in a fast-paced environment
• General knowledge of massage and esthetic services and modalities

Responsibilities

• Answering phone calls.
• Setting and checking members and guests in and out for appointments.
• Greeting members and guests upon arrival.
• Promoting the Wellness Program.
• Re-engaging inactive members.
• Keeping management apprised of member concerns and following manager’s policies, procedures and direction.
• Accepting constructive criticism in a positive manner and using it as a learning tool.
• Upholding the Massage Envy brand’s core values of optimism, gratitude, excellence, consistency and empathy.
• Staying updated on retail products and promotions.
• Recognizing and supporting team goals and creating and maintaining positive relationships with team members.
• Updating past due accounts through outreach calls to suspended members.
• Maintaining cleanliness of the clinic and upholding a high standard of health and safety.

Skills

Cash handling

Phone skills

Computer skills

Customer service

Multitasking

Teamwork

Massage services knowledge

Education

High school diploma or GED

Job description

Massage Envy is seeking a front desk associate to greet members and guests, answer calls, and manage check-ins and check-outs for appointments in a busy, wellness-focused environment. You will promote the Wellness Program, re-engage inactive members, and maintain a clean, safe clinic aligned with brand values.

The role requires strong phone/computer skills, basic math and cash handling, and a customer-service oriented approach in a fast-paced team setting.